Question 1

Do I need a Meta Business Manager account to connect WhatsApp?

Accepted Answer

Yes, to use the official WhatsApp Cloud API, you need a Meta Business Manager account. Kwickbot provides a step-by-step setup guide with screenshots to help you create your Meta developer app and verify your business number in under 10 minutes.

Question 2

How does Kwickbot sync with Shopify or WooCommerce?

Accepted Answer

Kwickbot integrates directly using secure API credentials. By subscribing to Shopify or WooCommerce webhook events (like order updates and checkout creations), Kwickbot listens to live updates and answers customer tracking and cancellation queries in real-time.

Question 3

How does the AI handle complex questions that it isn't trained on?

Accepted Answer

Kwickbot is equipped with an automated human handoff mechanism. If a customer expresses high frustration, asks for a human agent, or triggers a custom escalation (like a refund request), the AI pauses itself and immediately alerts your support team in the Live Chat CRM console with the full conversation history.

Question 4

Can we control the Google Gemini AI token budget?

Accepted Answer

Yes! Super Admins have complete control over platform token limits. You can specify precise monthly token quotas (e.g., 10k, 50k, 200k tokens) and pricing structures for each merchant. Once the limit is reached, the bot automatically pauses and notifies you, preventing unexpected API bills.

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